Passengers are advised to check their flight status and review booking options due to ongoing disruptions.
Dubai: Emirates has released an operational update, stating that it is currently running a reduced flight schedule covering more than 100 destinations as it adjusts services amid ongoing disruptions.
UAE carriers including Etihad Airways, Emirates, flydubai, and Air Arabia have been operating a limited number of special flights through secure air corridors since the conflict began on February 28.
The airline has advised passengers to regularly check the latest flight status and available booking options as it continues to review its network and update schedules.
According to its website, passengers can view updated flight schedules and make bookings online. It also noted that all new bookings include one complimentary date change within the validity of the ticket.
Support for affected passengers
Travellers impacted by schedule changes will be rebooked on the next available Emirates flight wherever possible, including for connecting journeys via Dubai.
Customers holding tickets for travel between February 28 and May 31 have the option to either rebook their journey or request a refund.
Rebook on an alternate flight
Passengers may rebook to the same destination or another destination within the same region on or before June 15, 2026. Travellers who booked through a travel agent should contact their agent, while those who booked directly with Emirates should reach out to the airline.
Request a refund
Passengers who booked directly with Emirates can submit a refund request through the airline’s official refund form. Customers who made bookings through travel agents must contact their agent for assistance.
Emirates advises passengers to complete any rebooking before requesting a refund, as unused flights within the same itinerary will be automatically cancelled and refunded once a refund request is processed.
The airline also stated that customers booking flights from April 2 will receive one complimentary date change across all cabins, subject to ticket validity, though fare differences may apply.
What passengers can do online
Customers can use the airline’s website or app to:
- Review any changes made to their booking
- Accept a newly offered flight
- Choose an alternative flight if the original travel date is within 72 hours
- Review services such as dietary meals, seat selections, and Chauffeur-drive
- Make up to nine changes under the current travel waiver, valid until May 31
- Update contact details to receive flight notifications
If changes cannot be made online, passengers are advised to contact Emirates directly or reach out to their travel agent for further assistance.
Some bookings may require additional assistance, particularly when parts of the itinerary have been cancelled, no confirmed operational flights remain, or the ticket type needs further support.
Passengers can seek help through the following channels:
- Call the local Emirates Contact Centre for tickets booked directly with the airline
- Contact the travel agent for bookings made through an agency
- Use Live Chat on the airline’s official website
- Visit Emirates retail stores worldwide
In Dubai, passengers can visit:
- Emirates Reservations and Ticketing desk at Dubai International Airport Terminal 3
- Emirates World
- Emirates Group Technology Centre
Customers are advised to ensure their contact details are updated via “Manage Your Booking” to receive the latest flight updates from Emirates.
City check-in points closed
Emirates has confirmed that all city check-in facilities across Dubai are temporarily closed until further notice as operational adjustments continue.
Before-travel advisory
The airline has urged passengers to check their flight status regularly, including after check-in, and ensure their contact details are up to date to receive timely notifications.
Emirates added that it is closely monitoring the situation and will adjust its schedule as needed, thanking customers for their patience and understanding.
