Foreign Ministry reduces processing time to six minutes in major digital overhaul.
Abu Dhabi: The Ministry of Foreign Affairs (MoFA) announced a major success in reengineering its processes, cutting service delivery times by up to 90%, with some transactions now completed in as little as six minutes.
The ministry said this achievement in accelerating transaction processing and streamlining official procedures is reflected in performance indicators that demonstrate a high level of operational excellence.
It also highlights the Ministry’s commitment to delivering integrated government services focused on efficiency and speed, aligned with global best practices in customer experience. The results reflect an ongoing drive for continuous improvement—turning vision into measurable outcomes—and enhancing service quality in line with the 7-star standard.
The Ministry further explained that the achievements recorded in 2025 resulted from effective government integration with 19 different entities, supported by advanced electronic connectivity. This integration helped simplify procedures and unify service channels, improving operational efficiency and speeding up service delivery.
As part of its efforts to enhance customer experience, the Ministry successfully reengineered its processes, reducing service delivery time by up to 90%. Some transactions now take no more than six minutes, compared to six working days previously.
Towards smart government transformation
The Ministry noted that, as part of ongoing efforts to enhance government systems and strengthen the UAE’s global competitiveness, it continued to achieve key milestones over the past year. These include delivering advanced, innovative services built on efficiency and rapid execution, reflecting the UAE’s vision of a fully integrated smart government that meets customer expectations and aligns with international best practices.
Additionally, the number of service delivery channels was reduced from two to a single electronic channel, while procedures were streamlined from three steps to just one—marking a clear shift toward more seamless and flexible services.
These improvements have also had a measurable impact on customer satisfaction, which reached 90% in 2025, underscoring the success of the Ministry’s strategies in enhancing customer experience and delivering proactive government services that efficiently meet user needs.
The Ministry of Foreign Affairs reaffirmed its commitment to further developing its service ecosystem by adopting the latest digital technologies and global best practices in service design and delivery, contributing to an exceptional customer experience and reinforcing the UAE’s position as a global hub for government excellence.
Scholarship program relaunched
In a related development, the Ministry continues to invest in national talent with the relaunch of its scholarship programme in a new cycle.
The programme aims to attract and develop outstanding Emirati youth through advanced academic pathways aligned with global standards, preparing a generation capable of representing the UAE effectively in international forums.
Registration is set to open on May 1 for one month, reflecting the Ministry’s commitment to building skilled human capital that supports comprehensive development and strengthens the country’s global presence.
These initiatives reflect the Ministry of Foreign Affairs’ vision of transitioning toward an integrated government model based on innovation and sustainability, with the customer placed at the centre of priorities. This approach enhances quality of life and reinforces the UAE’s position as a global leader in government service delivery.
