Amicable settlements made up 92.5 per cent of all resolved cases.
Dubai: Dubai Courts has reported a year of notable achievements by its Inheritance and Minors’ Funds Department, marked by faster case resolutions, improved customer satisfaction, and billions of dirhams distributed to beneficiaries.
At a meeting attended by senior officials, Director-General Prof. Saif Ghanem Al Suwaidi praised the department’s performance, highlighting its growing role in strengthening family cohesion and enhancing the emirate’s judicial services.
Mohammed Al Obaidli, Executive Director of the Case Management Sector, said customer satisfaction for the department reached 98 per cent in 2025 — well above the overall average of 92 per cent across Dubai Courts — reflecting stronger service delivery and greater efficiency.
Faster settlements, higher success rate
The department recorded a major improvement in operational performance, reducing the average time for amicable settlement of inheritance cases to 13.8 working days — significantly below the 40-day target and a sharp improvement from 24 days in 2024.
Amicable settlements accounted for 92.5 per cent of resolved cases, surpassing the strategic benchmark of 80 per cent. The total value of settled assets reached Dh583 million.
Meanwhile, more than Dh3.5 billion was distributed to heirs and beneficiaries through inheritance accounts, highlighting the efficiency of financial management and disbursement processes.
Digital push drives efficiency
The department processed 45,001 smart requests during the year, with inheritance case decisions completed within just one working day through its digital platform, significantly reducing the need for in-person visits.
A major milestone was the launch of the “Jabr Platform” in October 2025, developed in collaboration with the Dubai Health Authority. The system allows automatic creation and registration of inheritance files, cutting processing time from 96 days to just three working days, while reducing required procedures from 10 to four.
Within three months of its launch, the platform had registered 1,103 cases, helping simplify procedures for families during sensitive times.
Integrated services and future plans
Other achievements included the full automation of 988 files referred from the Awqaf Foundation and Minors’ Funds Management, along with the rollout of a unified inheritance file system linking multiple government entities.
The department also introduced virtual accounts to accelerate financial transfers.
Looking ahead, Dubai Courts outlined plans for a new “Inventory and Distribution of Inheritance” project, scheduled for implementation through October 2026. The initiative will involve key entities including the Central Bank of the United Arab Emirates, Dubai Land Department, Roads and Transport Authority, Department of Economy and Tourism, Dubai Financial Market, Mohammed Bin Rashid Housing Establishment, and the General Pension and Social Security Authority.
Prof. Saif Ghanem Al Suwaidi reaffirmed continued institutional support for the department, stressing its role in protecting family stability and enhancing social well-being across Dubai.
