Dubai Police processed 194,510 calls, 48,390 emails, and 6,237 live chat interactions in the first quarter.
Dubai: The 901 Contact Centre at Dubai Police handled 294,134 calls, emails, and live chat interactions during the first quarter of this year, reflecting the force’s ongoing commitment to providing fast and efficient non-emergency services to the public.
Abdullah Ibrahim, Director of the Customer Happiness Centre at Dubai Police, said the centre received 194,510 phone calls from customers across Dubai, along with 48,390 emails and 6,237 instant chat interactions through smart communication platforms.
He explained that the 901 Contact Centre supports Dubai Police’s vision of enhancing community happiness and sustaining Dubai’s position as the world’s safest city by ensuring prompt responses to enquiries and leveraging advanced technologies to assist customers in multiple languages.
According to Ibrahim, the centre operates through three integrated systems designed to manage calls, emails, smart applications, and digital chat services. The first system handles phone enquiries, complaints, suggestions, and service requests through specialised staff.
The second system focuses on transaction-related calls, enabling staff to receive and process requests submitted via Dubai Police’s smart channels with speed and efficiency.
Meanwhile, the third system is managed by staff specialised in written communication, responding to enquiries received via email, social media platforms, live chat services, and smart applications, including the Dubai Police app, Police Eye app, and Crime Reporting service.
Ibrahim praised the contact centre teams for their round-the-clock efforts and professionalism in handling customer enquiries, supporting Dubai Police’s broader strategy of improving quality of life and public satisfaction.
The 901 Contact Centre offers a wide range of public services, including criminal, traffic, certificate issuance, and community-related services.
