Three-year transformation simplifies government services and improves customer experience.
Dubai: Dubai has transformed 1,474 government services over the past three years under its 360 Services Policy, significantly reducing the time, effort and costs required from customers as the emirate continues its drive to build one of the world’s most efficient public sectors, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence, said.
In a post on X, Sheikh Hamdan said the initiative, launched three years ago, has fundamentally redesigned government services through an integrated approach centred on enhancing the customer experience.
The announcement came as Sheikh Hamdan honoured the winners of the 2025 Hamdan bin Mohammed Programme for Government Services, organised by the Dubai Model Centre under the General Secretariat of The Executive Council of Dubai.
The Dubai Electricity and Water Authority (DEWA), led by Saeed Mohammed Al Tayer, was awarded the prestigious Hamdan Flag in recognition of its outstanding performance.
The Dubai Land Department received the Best Pioneering Initiative Award, while the General Directorate of Identity and Foreigners Affairs – Dubai was honoured with the Best Digital City Experience Award.
The Shared Digital Channels Award was jointly awarded to the Dubai Department of Economy and Tourism and DP World in recognition of their collaborative efforts to enhance digital government services.
Sheikh Hamdan expressed his appreciation to all government entities driving Dubai’s public service transformation, saying their work continues to set standards that reflect the emirate’s global standing.
“Our journey continues because our goal is for the Government of Dubai to remain closest to the people, the quickest in meeting their aspirations, and the world’s most inspiring model for delivering government services,” he said.
