Senior official reassures visitors that the city emphasizes both safety and exceptional experiences, outlining what’s open and what to expect on your next visit.
Dubai continues to welcome visitors from across the globe, with major attractions, hotels, and experiences remaining open throughout the city, despite the evolving regional situation, according to the city’s tourism chief.
In an interview, Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing, confirmed that public services are fully operational and much of the city’s tourism offerings—including beaches, shopping destinations, and a variety of attractions—remain open to residents and international visitors, with authorities closely monitoring developments.
While some venues may have temporarily adjusted access, operations across the tourism sector continue, with updates shared as necessary.
Safety and Communication
The official highlighted that safety and security have always been central to Dubai’s business-as-usual approach.
Safety and Hospitality Go Hand in Hand
“For us, visitor safety is always the highest priority. Safety is embedded in every decision we make, every operation we run, every experience we deliver,” Kazim said.
“This commitment allows us to maintain normal operations even during challenging times. We don’t choose between safety and hospitality; we deliver both simultaneously because our systems are designed to do exactly that.”
He emphasized that visitors never have to compromise between feeling secure and enjoying world-class experiences. “They get both, every time. That’s not a response to current circumstances; that’s the Dubai promise, delivered consistently, regardless of what’s happening around us.”
Flights Resume
Air connectivity remains a key pillar of Dubai’s tourism ecosystem. Emirates is operating at a “positive capacity” and steadily rebuilding its global network. As of April 1, the airline resumed flights to over 65 countries, ensuring continued international access to the emirate.
Efforts are also underway to provide travellers with clear, up-to-date information before and during their journeys. Visitors are encouraged to consult official sources, including Dubai’s dedicated travel advisory page (https://www.visitdubai.com/en/travel-advisory), which is regularly updated to provide accurate guidance.
“We maintain transparent communication because we understand that travellers need confidence and clarity when planning their journeys.” – Issam Kazim
Staycations and Hospitality Experiences
Dubai’s hospitality sector continues to welcome guests, with hotels operating and offering staycation deals for both residents and international visitors. The emirate’s diverse tourism landscape—from luxury resorts to independent restaurants and retail destinations—remains active, supported by ongoing coordination between authorities and private-sector partners.
Kazim noted that DET maintains continuous dialogue with tourism, hospitality, and retail partners to understand operational needs and respond in real time. “We do not apply a one-size-fits-all approach. Whether it’s a major hotel chain, an independent restaurant, or a retail destination, we’re listening carefully and acting accordingly,” he said.
Dining Initiatives
Tourism is also being supported through curated experiences and citywide campaigns. The gastronomy initiative “Dubai, A Fine Way to Dine”, running until April 19, features a curated selection of culinary experiences across the emirate’s restaurants, inviting visitors and residents to explore and connect through shared dining experiences around the city.
The initiative reflects Dubai’s ongoing efforts to keep the city’s tourism calendar active, even as circumstances evolve.
Dh1-Billion Incentive Package
Dubai has introduced a Dh1-billion economic incentive package to support businesses across key sectors, including tourism and hospitality, during the current period.
Measures include allowing hotels to defer payment of sales fees on rooms, food and beverage, as well as the Tourism Dirham, for three months. Businesses are also granted operational fee relief, enabling them to postpone various licensing and service-related payments over the same period.
These steps are designed to support liquidity and ensure that hotels and tourism operators can continue providing seamless experiences for visitors while managing short-term financial pressures.
