Careem and Talabat implement heat safety measures as UAE midday break rules protect delivery riders from extreme temperatures.
As the UAE’s annual midday work ban comes into effect, running daily from 12.30pm to 3pm until September 15, delivery platforms across the country are introducing enhanced safety measures to protect riders from extreme summer temperatures. Under the regulations, riders can be assigned a maximum of three orders during restricted hours, with total delivery time limited to no more than 60 minutes.
Careem has modified its dispatch system to automatically manage rider assignments during the midday restriction period. The platform also adjusts delivery estimates to reflect a “safety-first pace”, informing customers that rider wellbeing remains the priority.
“We balance service efficiency and safety through data-driven rostering that prioritises captain availability,” said Vaibhav Makker, VP Operations – Logistics & Care at Careem. “During restricted hours, we proactively adjust customer delivery estimates to account for the safety measures in place. Customers are kept informed and understand that these changes are designed to prioritise the health and wellbeing of our captains.”
Earlier, in an interview with Khaleej Times, the Ministry of Human Resources and Emiratisation (MoHRE) clarified that delivery riders cannot be required to work during restricted hours, while foot deliveries are completely prohibited during this period.
The midday break rule, introduced 22 years ago, is being enforced again this year, prohibiting work under direct sunlight and in open areas between 12.30pm and 3pm daily throughout the peak summer months.
Access to rest stations
MoHRE has also stated that delivery platforms must ensure riders are informed about the locations of designated rest stations and have access to maps and guidance on available facilities.
Talabat has incorporated an interactive rest station map into its rider app, allowing riders to view nearby rest areas in real time while on duty.
“The feature helps riders easily locate the closest air-conditioned facility, making it easier to plan breaks and stay protected during the summer months,” said Mayank Khaitan, Director of Rider Lifecycle at Talabat. “We also reinforce this through regular in-app communications and reminders that encourage riders to make use of these facilities whenever they need to rest and cool down.”
More than 12,000 air-conditioned rest stations have been established across the UAE through partnerships between government entities and private sector organisations.
As part of its 2026 Summer Initiatives, a four-month programme expected to support more than 80,000 delivery workers, Careem’s Captain app directs riders to the nearest cooling stations, including facilities available to riders from other platforms.
“We monitor daily footfall in our cooling stations and actively track utilisation,” said Vaibhav Makker. “Along with this, we gather feedback from captains to understand whether rest stations are being used and remain accessible, and we use that feedback to refine locations and coverage in real time.”
Additional summer safety measures
Beyond rest facilities and workload adjustments, both platforms have introduced further initiatives aimed at protecting riders during the summer season.
Talabat has launched a comprehensive summer health programme, including partnerships to distribute care packages containing essentials such as electrolytes, wet wipes and hygiene products.
“We also host rest stop events where riders enjoy ice cream and hydration drinks, building a real sense of community across the network. Weekly health check-ups round out the programme, so any concerns are identified and addressed quickly throughout the season,” said Mayank.
Careem requires captains to complete mandatory guidance on recognising early signs of heat stress and responding appropriately. The company has also partnered with the Pakistan Association Dubai to provide access to free professional medical support and with PepsiCo to provide beverages and snacks for its captains.
As MoHRE continues monitoring compliance through smart digital systems and field inspections, delivery platforms are expanding safety measures to support riders during the UAE’s most challenging summer conditions.
