Industry leaders point to infrastructure, policy support, and technology as key strengths.
Dubai: Dubai’s delivery and last-mile logistics sector has shown strong operational resilience, maintaining uninterrupted services despite global disruptions, according to industry leaders across the emirate’s business community.
Members of the Dubai Delivery Business Group, operating under the Dubai Chamber of Commerce, said the sector continues to meet rising demand from consumers and businesses while maintaining efficient and scalable operations. They attributed this performance to a combination of government support, advanced infrastructure, and strong coordination between public and private stakeholders.
The group said Dubai has created an enabling environment for logistics providers through agile regulation, investment in technology, and long-term strategic planning. This has allowed delivery operators not only to maintain services but also expand capacity and introduce innovation, further strengthening the emirate’s position as a global logistics hub.
Mehreen Inderyas, Chairwoman of the Dubai Delivery Business Group, said diversified supply chains and forward-looking policies have been central to the sector’s resilience. She noted that digital capabilities and regulatory flexibility have enabled rapid responses to external shocks while maintaining operational efficiency.
Sufficient capacity
Mehreen Inderyas added that current capacity levels remain sufficient, supported by ongoing investments in fleet expansion, warehousing, and logistics technology. She said the sector is well positioned to scale further as demand rises across both consumer and enterprise segments.
Executives across the sector echoed similar views on the importance of long-term planning and system design. Shahid Nadeem, Managing Director of Zone Delivery Services, said Dubai’s logistics network has been built with flexibility and redundancy, allowing it to absorb disruptions while maintaining service continuity.
Nadeem said efficiency gains driven by artificial intelligence, micro-fulfilment, and multi-modal logistics have strengthened the sector’s ability to operate under pressure. He also credited government-led digitisation and coordinated responses for reducing operational friction and supporting continuity.
Industry participants also highlighted the role of technology adoption and competitive market dynamics in sustaining performance. Manoj Tiwari, founder and chief executive of Express Vulcan Delivery Services, said Dubai’s last-mile ecosystem is operating at high efficiency, supported by strong infrastructure and data-driven planning.
Manoj Tiwari said the sector’s ability to scale through optimised routing and micro-fulfilment positions it to meet growing demand without compromising delivery speed or reliability. He added that regulatory clarity has allowed companies to focus on execution while maintaining service standards.
Other executives pointed to the adaptability of delivery operators in managing fluctuating demand. Ahmed Mahmoud Ahmed Youssef, chief executive of R A M Delivery Services, said companies have been able to scale operations quickly while maintaining service continuity thanks to strong infrastructure and flexible regulatory frameworks.
Youssef said continued investment in logistics technology and fleet capacity will support future growth as order volumes rise. He added that the sector remains well prepared to handle expansion across both e-commerce and business logistics.
Workforce resilience
Suhail Pirani, managing partner of Bolt Delivery Services, said recognising delivery as an essential service has played a key role in maintaining continuity, particularly during periods of disruption.
Pirani said government preparedness and rapid response measures ensured stability and uninterrupted supply flows, reinforcing confidence among operators and consumers.
Foreign investors also pointed to operational consistency as a key factor. Lloyd Andrew Hayes, owner and chief executive of Speedy Delivery Services, said structured licensing, compliance frameworks, and real-time coordination have supported uninterrupted operations and encouraged continued investment in the emirate.
Shaival Shah, Director of Outsourcing at Adecco, said a flexible workforce model combined with strong infrastructure and government support has ensured consistent rider availability to meet changing demand patterns.
