OFWs can now submit claims, apply for loans, and check pensions remotely through digital services.
Dubai: Filipinos in the Middle East can continue accessing social security benefits without interruption, as the Philippine state-run Social Security System (SSS) has assured members that its online platforms remain fully operational despite the ongoing geopolitical tensions in the region.
In a statement, Robert De Claro highlighted that the agency’s online portal enables overseas Filipino workers (OFWs) to manage their accounts and access benefits, provided they meet the necessary requirements.
“Even in these challenging times, our digital infrastructure ensures seamless service delivery. Members in the Middle East need not worry; they can manage their accounts safely from anywhere with internet access,” said De Claro.
What services are available online
According to Social Security System (SSS), OFWs can file benefit claims, apply for loans, and update their membership records without visiting a physical office through the “My SSS” portal.
Additionally, unemployment benefits remain accessible to OFWs who have been involuntarily separated from their jobs, although applications require certification from the Department of Migrant Workers.
How pensioners can verify their identity
Recently, Social Security System (SSS) introduced a facial authentication feature on its website for members completing their annual pensioner confirmation, enhancing both accessibility and security.
The system includes a liveness check, enabling members to verify their identity using a smartphone, eliminating the need to visit SSS offices or designated centres—a particularly important feature for OFWs in the Middle East under the current circumstances.
De Claro also noted that this innovation helps reduce fraud risks while ensuring that pension payments continue without interruption.
What it means for OFWs in the Middle East
De Claro emphasized that moving key processes online provides reassurance to members navigating uncertain conditions abroad.
“These tools were purpose-built to empower OFWs, allowing transactions ‘whenever, wherever,’ even in crisis zones,” said Robert De Claro
As of December last year, Social Security System (SSS) reported 1,476,645 OFWs covered under its program, with 540,018 classified as active, contributing members.
