Dubai Police highlighted a case in which individuals were arrested for posting fake negative reviews about a company on Google Maps, despite never having visited the business.
Dubai: Dubai Police have cautioned social media users that online criticism could result in legal consequences if comments are intentionally used to harm the reputation of an individual or business.
Major Yasser Juma Mohammed, Head of the Social Media Crimes Section at Dubai Police, explained that although individuals have the right to express their opinions online, that freedom must not be misused to damage the reputation, interests or standing of others.
He emphasised that expressing personal views on digital platforms comes with responsibilities and that users must remain aware of the legal boundaries governing online communication.
Speaking during an episode of the Dubai Police Podcast, Major Yasser highlighted a case involving several individuals who were arrested for allegedly publishing fabricated negative reviews about a company on Google Maps.
The company’s management had approached the police after discovering multiple unfavourable reviews that it claimed were negatively affecting its business operations and reputation.
According to Major Yasser, investigations indicated that several commercial establishments had allegedly organised groups to post misleading and false comments targeting the company.
The coordinated activity reportedly resulted in financial losses for the affected business.
Following the complaint, Dubai Police established a specialised investigation team to examine the suspicious reviews, trace the accounts involved and identify the individuals responsible for posting them.
The investigation eventually led to the arrest of the suspects, who were subsequently referred to the Public Prosecution for further legal proceedings.
Major Yasser explained that the incident demonstrates how online activity can have serious consequences in the real world, particularly when digital platforms are deliberately misused to undermine businesses or damage reputations.
When Can an Online Comment Become a Criminal Offence?
Major Yasser clarified that online comments may attract legal consequences when they go beyond expressing an opinion and involve insulting, defaming or deliberately harming another person.
He explained that cybercrime offences can occur across social media networks and other digital platforms.
Such violations may include online insults, threats, spreading false rumours, electronic fraud and unauthorised access to social media accounts.
He urged internet users to exercise caution when publishing comments, sharing information or engaging in online discussions.
Respecting the rights and reputations of others, he said, is essential to avoiding potential legal consequences.
Major Yasser also warned users against believing that anonymous profiles or fake social media accounts can shield them from investigation.
He explained that Dubai Police personnel possess the necessary training and investigative capabilities to examine suspicious digital accounts, collect relevant evidence and identify the individuals operating them.
The warning serves as a reminder that online anonymity does not necessarily prevent authorities from tracing those suspected of committing cybercrime offences.
Can Negative Reviews of a Business Result in Legal Action?
The Google Maps incident highlights the important difference between publishing a genuine customer review and intentionally spreading misleading information to damage a company’s reputation.
According to Major Yasser Juma Mohammed, investigations revealed that the individuals involved had posted negative comments about the business despite never having visited its premises.
He explained that deliberately publishing false reviews can have serious consequences, particularly when such actions affect a company’s reputation, customer confidence or financial performance.
Major Yasser encouraged social media users to exercise responsibility when posting comments or reviews and to consider how their words could affect the individuals or businesses concerned.
He emphasised the importance of ensuring that online feedback is truthful and does not become a means of intentionally harming others.
Dubai Police Caution Against Sharing Unverified Rumours
Dubai Police have also warned that individuals who circulate rumours online may face legal accountability, even if they were not responsible for creating or initially publishing the misleading information.
Major Yasser explained that responsibility for spreading false information may extend to those who repost or forward rumours through social media platforms and messaging applications.
He urged residents to verify the accuracy of information before sharing it and to depend on official government channels and reliable sources for updates.
He also pointed out that information previously issued by government authorities may no longer be accurate if regulations, procedures or circumstances have subsequently changed.
As a result, circulating outdated announcements without confirming their current validity could create confusion or lead to potential problems.
Major Yasser stressed that users should check whether information remains accurate and relevant before forwarding it to others.
Residents Urged to Follow Official Sources During Emergencies
During emergencies, crises or other sensitive situations, Dubai Police advise residents to follow instructions and updates issued by authorised government agencies.
Major Yasser warned against sharing unverified photographs, videos or reports that could contribute to the spread of rumours, create unnecessary concern or affect community security.
He highlighted the importance of responsible online behaviour, particularly when inaccurate information could quickly reach large audiences through digital platforms.
Residents seeking information about emerging online scams, cybercrime techniques and digital security risks can access the Dubai Police eCrime Hub.
The platform provides educational resources, practical advice and awareness materials designed to help individuals recognise online threats and protect themselves while using digital services.
Dubai Police continue to encourage the public to use social media responsibly, verify information before sharing it and respect the rights and reputations of others in online interactions.
