Across UAE institutions, agentic AI systems are already embedded in platforms that help route ambulances during emergencies and support a wide range of critical services.
Every time an ambulance is dispatched in Abu Dhabi, a decision must be made about its destination. That decision is no longer made by the operator alone.
Before the vehicle is moved, backend systems integrated with the dispatch interface can connect patient records, hospital capacity, available specialists, operating theatre availability, and medicine inventory to help determine the most suitable hospital for the patient.
“I pick you up, I take your EID, I know exactly what your allergies are, and I can prescribe post-trauma care immediately,” said Thomas Pramotedham, CEO of Presight AI. “I don’t send you to a hospital with no operating theatre available. Understanding this dynamic routing and data-centric algorithm before the dispatch instruction is what ultimately helps save lives.”
Most residents are unlikely to even notice the system exists.
“AI has become invisible in government because you don’t feel it,” Pramotedham told Khaleej Times. “But you live in an efficient, well-taken-care-of community. That is the point.”
The UAE’s directive to deploy agentic AI across 50 per cent of government sectors, services, and operations within two years has sparked debate about what that future will look like. But in reality, parts of it are already in place—embedded in systems that route ambulances, simulate legislation before it is passed, and support national crisis response under pressure.
The question facing Presight, the UAE’s flagship applied intelligence company, is no longer whether AI-native government is possible, but how to scale systems already built and tested.
“It is an expansion of what we are already doing,” Pramotedham said. “The UAE committed to an AI-native government. Sheikh Mohammed now extends this across all federal sectors. We are already supporting the Ministry of Foreign Trade to build the first AI-native platform for whole-of-government.”
The ambulance routing system is one of the most visible examples of a wider digital architecture. In January, Presight worked with the General Secretariat of the Cabinet and PwC to launch the UAE’s Regulatory Intelligence Ecosystem at the World Economic Forum in Davos—a digital twin of UAE legislation that models the economic and social impact of proposed laws before they are enacted.
In the energy sector, Presight’s joint venture with ADNOC, AIQ, signed a $340 million contract to deploy ENERGYai across ADNOC’s upstream operations, compressing key business processes from months to days.
The resilience of these systems was tested during regional tensions earlier this year, when, according to Pramotedham, operations continued without disruption.
“Our government didn’t take a day of crisis management,” he said. “It was business as usual. This is not a theoretical platform—it is one already in use.”
The UAE’s approach is also attracting global attention, with Presight’s accelerator programme drawing hundreds of applications from dozens of countries, positioning the country as a hub for applied AI deployment.
“They didn’t just apply to Presight,” Pramotedham said. “They applied to the UAE because this is where AI hits the road.”
At its core, the shift is not about replacing human decision-making but accelerating it—turning data into actionable insight in seconds rather than minutes.
“If we decide to just go to an AI and expect it to make all the decisions, we are not amplifying our collective intelligence,” Pramotedham said. “We are abdicating it. The best outcome is when we collaborate with AI.”
For Presight, the federal mandate is less about building something new, and more about scaling what is already quietly running in the background of government services.
